Privacy Policy

HVAC Elite System ("we", "us", "our") provides a business growth, revenue recovery, office efficiency, sales execution, objection-handling, follow-up, and AI augmentation system for established HVAC companies. This privacy policy applies to our public website at hvacelitesystem.com and the member areas accessible through it. HVAC Elite System operates in the United States.

We collect the following categories of information:

• Free resource registrations: when you request free PDF access, we ask for your first name, last name, business email, company name, company website, phone number, role or title, company size, and how you heard about us.
• Member account information: when you create a free or paid member account, we collect your name, business email, company details, and a password (stored only in encrypted form).
• Purchase and billing information: when you purchase a System Package, payment is processed by our third-party payment processor. We retain a record of your purchase, the package purchased, and its status, but we do not store full card numbers on our systems.
• Service and support requests: when you submit a Lead Generation Review, AI Automation Review, or support request, we collect the business details and descriptions you provide in the form.
• Usage information: basic technical data such as pages visited and interactions with the site, used to understand how the site is used. We do not place names, email addresses, or phone numbers into analytics events.

• To deliver the free resources you request, including the HVAC Revenue Leak Checklist.
• To create and maintain your member account and provide access to the Member Gateway and the materials your package includes.
• To process purchases, provide access confirmations, and handle billing questions.
• To respond to service, support, and consultation requests you submit.
• To send transactional emails related to your account, such as confirmations, password resets, and security notices.
• To improve our website, resources, and services.

We do not sell your personal information. We do not use your information to send unrelated third-party marketing.

Account and transactional emails (registrations, confirmations, password resets, security notices) are sent from our notification domain, notify.asyrx.com, under the HVAC Elite System name. Where an email is not required for the operation of your account, you may opt out using the unsubscribe link in the email or by contacting us through the contact page at hvacelitesystem.com/contact.

We share information only with:

• Service providers who help us operate the website, deliver files and email, process payments, and store data, each bound to use the information only on our behalf.
• Professional advisors, when reasonably required for operating the business.
• Authorities, where required by law, legal process, or to protect the rights, property, or safety of HVAC Elite System, our members, or others.

If HVAC Elite System is involved in a merger, acquisition, or sale of assets, member information may be transferred as part of that transaction, subject to this policy.

We use industry-standard measures to protect information, including encrypted connections (HTTPS), access controls that limit member data to authorized personnel and systems, and role-based permissions inside the member area. Resource files in the member area are delivered through secure, time-limited links. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep member account and purchase records for as long as your account is active and as needed to provide services, meet legal and accounting obligations, and resolve disputes. Registration information for free resources is retained to deliver those resources and related communications. You may request deletion of your account information at any time, subject to records we must keep for legal reasons.

• Access, correct, or delete your account information by contacting us through hvacelitesystem.com/contact or from your account page in the Member Gateway.
• Update your password at any time from your account page, or use the Forgot Password link on the sign-in page.
• Opt out of non-essential email using the unsubscribe link in any such email.
• Request a copy of the information we hold about you.

Cookies are small text files stored by your browser. We also use similar technologies, such as browser local storage. This section explains which ones we use and why.

• Essential (always on): these keep you signed in to the Member Gateway, protect your account, and remember security settings. The site cannot work properly without them.
• Preference: these remember choices such as dismissed notices so you are not asked again.
• Analytics (only when enabled): these measure overall site usage, such as page views and button clicks, so we can improve the site. Analytics events never contain names, email addresses, or phone numbers.
• Advertising or measurement pixels: none are active today. If we add them, we will update this policy first and ask for consent where the law requires it.

Member activity records. When you open a video or download a resource in the Member Gateway, we record which resource you used and when. This record is kept in your account, not in a cookie. We use it to support you, improve content, and confirm refund eligibility under our Refund Policy.

Managing cookies. You can block or delete cookies in your browser settings. If you block essential cookies, you will not be able to sign in to the Member Gateway. We do not sell cookie data, and we do not use it to track you across other websites.

HVAC Elite System is intended for business use by professionals in the HVAC industry. We do not knowingly collect information from anyone under 16 years of age.

We may update this policy as our services evolve. The "Last updated" date at the top of this page shows the current version. Material changes will be highlighted on this page or communicated to members by email.

Questions about this policy or your information can be sent through the contact page at hvacelitesystem.com/contact.