Refund Policy

This policy applies to purchases of HVAC Elite System Packages made through hvacelitesystem.com. It also covers the handling of optional member services, such as Lead Generation Reviews and AI Automation Reviews, where a separate engagement scope does not state different terms.

Free resources, including the HVAC Revenue Leak Checklist and free member accounts, cost nothing and carry no billing. If you are ever charged for something you believed was free, contact us through hvacelitesystem.com/contact and we will make it right.

If a System Package is not right for your company, you may request a full refund within 14 days of your purchase date. To qualify:

• Your request must be submitted within 14 days of the purchase date, through hvacelitesystem.com/contact or the reply address on your receipt email.
• Your request should include the name and email used for the purchase and the package purchased.
• Refunds are limited to one refund per company per package, so the guarantee is not used to obtain materials at no cost.

Refund eligibility is void, even within the 14-day window, if either of the following has occurred on your account:

• You have completed or accessed more than 25% of the video content included in your package.
• You have downloaded all of the major resource PDFs available to your package in the Member Gateway.

Member activity, including video access and resource downloads, is recorded in your account and used to confirm eligibility. After 14 days, purchases are non-refundable, because the system's frameworks, scripts, templates, videos, and implementation resources are delivered digitally and in full from the moment access is granted.

Approved refunds are issued to the original payment method used for the purchase. Refunds are typically completed within 5–10 business days, depending on your bank or card provider. When a refund is issued, access to the purchased package and its member materials ends. Materials you downloaded remain subject to the license restrictions in our Terms of Use — they may not be kept, used, or shared after a refund.

Optional services delivered through the member environment, such as a Lead Generation Review or an AI Automation implementation engagement, are scoped individually. Unless the written scope for that engagement states different refund terms, the 14-day window above applies from the date of purchase or engagement start, and work already performed may be deducted from the refundable amount where the scope provides for it.

If your package includes time-limited access or support and you choose not to renew, your access ends at the end of the paid period and no further charges occur. There are no automatic charges unless a recurring option was presented and selected at checkout.

Package prices are subject to increase over time. The price shown at the time of your purchase is the price that applies to your purchase; increases never apply retroactively to completed purchases.

If you do not recognize a charge or believe a charge is in error, contact us first through hvacelitesystem.com/contact before initiating a dispute with your card issuer. We will review billing records with you and resolve genuine errors promptly.

We may update this policy from time to time. The "Last updated" date at the top of this page shows the current version. The policy in effect on your purchase date applies to that purchase.